Health Systems & Services Research
Video Fragment Rating (VFR): web-based assessment and feedback of clinical behaviour. Experiences of clerks and clinical teachers in two academic medical centres
AHJ Dierssen*, RL Hulsman, J Van Der Vloodt, JJAM Van Der Dungen, E Heineman
*Corresponding author: AHJ Dierssen
Surgery, University Medical Center Groningen (UMCG), Groningen, Netherlands
Medical Psychology, Academic Medical Centre - University of Amsterdam, Amsterdam, Netherlands
F1000Posters 2012, 3: 1178 (poster) [English]
Poster [1.96 MB]
International Conference on Communication in Healthcare 2012, 4 - 7 Sep 2012, P149
University Medical Center Groningen (UMCG)
Self-evaluation and (peer) feedback are key elements in the development of consultation skills and professional behaviour. Self-monitoring and self-regulation are important responsibilities of medical professionals to preserve and improve the quality of care in clinical practice (1). Observations of clerks in clinical encounters requires systematic planning. The clerk communicates with the patient, the supervisor observes and administers the medical data (2). Lack of time is often a serious barrier for clinical observations (3).
Clerks experience an increase in feedback from 71% to 86%. Teachers experience an increase of observations and feedback to 100%. The first results indicate that clinical teachers appreciate the video fragment rating (VFR) system slightly better than clerks, because of its time-saving flexibility in place and time for assessment of clerks.
VFR is an efficient and effective method for systematic observation of clinical performance of clerks. It facilitates self-evaluation and (peer) feedback, promotes an active involvement of students in assessment, makes assessment criteria more transparent to students, and contributes to self-regulation skills.
No relevant competing interests disclosed.
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